Comcast-Time Warner Merger

[hardblue.livejournal.com]

Yeah, but some of us like Internet porn.

Comments

[mylaptopisevil.livejournal.com]

here is no way a random customer service rep knows this.

Why wouldn't customer service reps know when certain [popular] sites are having their data throttled on their networks, if enough customers are asking about it?

[badlydrawnjeff.livejournal.com]

That's not information they'd want to have customer service people screw up. You know, like this guy did.

[mylaptopisevil.livejournal.com]

How did the customer service person screw something up?

[badlydrawnjeff.livejournal.com]

By talking about something he had no idea about, making a claim we know at this point isn't the case.

[lafinjack.livejournal.com]

...we know at this point isn't the case.

What evidence do you have for this claim?

[badlydrawnjeff.livejournal.com]

That there has been no documented case of it happening.

[mylaptopisevil.livejournal.com]

Except the people calling in and customer service saying it is happening?

[badlydrawnjeff.livejournal.com]

"My internet is slow" is not evidence of any sort of throttling or violation.

"I can see the traceroutes on my end" is not evidence, either.

Customer service talking about something it has no information on isn't either.

[lafinjack.livejournal.com]

What, aside from tests and traceroutes documenting "specific services are slow and others aren't", would be evidence of throttling?

How do you know CS has no knowledge of it? If it's company policy, they would probably know.

[badlydrawnjeff.livejournal.com]

What, aside from tests and traceroutes documenting "specific services are slow and others aren't", would be evidence of throttling?

Asked and answered, situations like the Comcast/Bittorrent one works.

How do you know CS has no knowledge of it? If it's company policy, they would probably know.

No, they wouldn't, and if they did, you're now alleging a massive conspiracy where no Verizon CS agent has ever not toed the company line.

[lafinjack.livejournal.com]

No, they wouldn't...

Why wouldn't Verizon employees wouldn't know Verizon company policy? There's no need for a conspiracy here.

[lafinjack.livejournal.com]

Except for the cases which have been documented and presented to you. Is this difficult for you? (http://lmgtfy.com/?q=verizon+fios+netflix)

[badlydrawnjeff.livejournal.com]

There has been no documented evidence of it. Is it that difficult for you to understand?

[lafinjack.livejournal.com]

Except for the many cases which have been documented. See above links.

[badlydrawnjeff.livejournal.com]

Again, there have been zero documented cases.

[lafinjack.livejournal.com]

Would you like me to link each documented case for you? I (http://money.cnn.com/2014/02/21/technology/verizon-netflix/) will (http://cir.ca/news/netflix-quality-degraded-on-fios-1), if it will help. Are Verizon customers like you lying (http://forums.verizon.com/t5/FiOS-TV-Programming/Netflix-Access/td-p/275849)? Is Netflix itself lying (http://ispspeedindex.netflix.com/results/usa/graph?field_date_value[min][year]=2013&field_date_value[min][month]=12&field_date_value[max][year]=2014&field_date_value[max][month]=2)?

[lafinjack.livejournal.com]

Another tack: what would you consider a "documented case"?

[badlydrawnjeff.livejournal.com]

Verizon actually impacting data in this way. An example would be the Comcast Bittorrent thing, that we did know about and was documented (and wouldn't have been a violation anyway).

[lafinjack.livejournal.com]

Wouldn't have been a violation under the current law, but was a violation under the previous law. And that was proven by... people testing their connections in the face of Comcast's bandwidth shaping denials.

[mylaptopisevil.livejournal.com]

Why wouldn't customer service know about it?

[badlydrawnjeff.livejournal.com]

Not going in circles, this has been answered.

[mylaptopisevil.livejournal.com]

Your answer is "customer service wouldn't be told about this" which seems like a rather lofty thing to argue, given that they're responding about it.

[badlydrawnjeff.livejournal.com]

Customer service reps never act incorrectly, right?

[lafinjack.livejournal.com]

How do you know this instance is incorrect?

[badlydrawnjeff.livejournal.com]

Because there's nothing to indicate Verizon is doing this.