Comcast-Time Warner Merger

[hardblue.livejournal.com]

Yeah, but some of us like Internet porn.

Comments

[badlydrawnjeff.livejournal.com]

What, aside from tests and traceroutes documenting "specific services are slow and others aren't", would be evidence of throttling?

Asked and answered, situations like the Comcast/Bittorrent one works.

How do you know CS has no knowledge of it? If it's company policy, they would probably know.

No, they wouldn't, and if they did, you're now alleging a massive conspiracy where no Verizon CS agent has ever not toed the company line.

[lafinjack.livejournal.com]

No, they wouldn't...

Why wouldn't Verizon employees wouldn't know Verizon company policy? There's no need for a conspiracy here.

[badlydrawnjeff.livejournal.com]

Customer service reps do not know every angle of operations, especially complex ones like ISP services. It's not expected, and it's not reasonable to expect.

[lafinjack.livejournal.com]

It's a simple answer to a simple customer question. Why would they waste CS hours on a known answer?

[badlydrawnjeff.livejournal.com]

Well, the reality is that the "known answer" is probably not true. And then you have some know-it-all badgering you, so you give them a different answer to shut them up. If the CS rep still has a job, I'm sure s/he was retrained on the matter.

[lafinjack.livejournal.com]

But if it's company policy, with no conspiracy, it would require no lying, no badgering, no retraining, no wasted CS hours.

[badlydrawnjeff.livejournal.com]

True. But we can be pretty confident, given the lack of defections, lack of real problems, etc, that this is not company policy.

[lafinjack.livejournal.com]

Except for the noted problems with Netflix, Spotify, and Youtube.

[badlydrawnjeff.livejournal.com]

Those are my noted problems, none of which have much evidence to support it being a Verizon problem, only that I have had some issues and I use Verizon.