ext_25420 ([identity profile] hardblue.livejournal.com) wrote in [community profile] politicartoons2014-02-22 11:06 am

Comcast-Time Warner Merger



Yeah, but some of us like Internet porn.

[identity profile] mylaptopisevil.livejournal.com 2014-02-23 07:37 pm (UTC)(link)
Except the people calling in and customer service saying it is happening?

[identity profile] badlydrawnjeff.livejournal.com 2014-02-23 07:39 pm (UTC)(link)
"My internet is slow" is not evidence of any sort of throttling or violation.

"I can see the traceroutes on my end" is not evidence, either.

Customer service talking about something it has no information on isn't either.

[identity profile] lafinjack.livejournal.com 2014-02-23 07:54 pm (UTC)(link)
What, aside from tests and traceroutes documenting "specific services are slow and others aren't", would be evidence of throttling?

How do you know CS has no knowledge of it? If it's company policy, they would probably know.

[identity profile] badlydrawnjeff.livejournal.com 2014-02-23 07:58 pm (UTC)(link)
What, aside from tests and traceroutes documenting "specific services are slow and others aren't", would be evidence of throttling?

Asked and answered, situations like the Comcast/Bittorrent one works.

How do you know CS has no knowledge of it? If it's company policy, they would probably know.

No, they wouldn't, and if they did, you're now alleging a massive conspiracy where no Verizon CS agent has ever not toed the company line.

[identity profile] lafinjack.livejournal.com 2014-02-23 08:03 pm (UTC)(link)
No, they wouldn't...

Why wouldn't Verizon employees wouldn't know Verizon company policy? There's no need for a conspiracy here.

[identity profile] badlydrawnjeff.livejournal.com 2014-02-23 08:06 pm (UTC)(link)
Customer service reps do not know every angle of operations, especially complex ones like ISP services. It's not expected, and it's not reasonable to expect.

[identity profile] lafinjack.livejournal.com 2014-02-23 08:09 pm (UTC)(link)
It's a simple answer to a simple customer question. Why would they waste CS hours on a known answer?

[identity profile] badlydrawnjeff.livejournal.com 2014-02-23 08:12 pm (UTC)(link)
Well, the reality is that the "known answer" is probably not true. And then you have some know-it-all badgering you, so you give them a different answer to shut them up. If the CS rep still has a job, I'm sure s/he was retrained on the matter.

[identity profile] lafinjack.livejournal.com 2014-02-23 08:15 pm (UTC)(link)
But if it's company policy, with no conspiracy, it would require no lying, no badgering, no retraining, no wasted CS hours.

[identity profile] badlydrawnjeff.livejournal.com 2014-02-23 08:16 pm (UTC)(link)
True. But we can be pretty confident, given the lack of defections, lack of real problems, etc, that this is not company policy.

[identity profile] lafinjack.livejournal.com 2014-02-23 08:25 pm (UTC)(link)
Except for the noted problems with Netflix, Spotify, and Youtube.

[identity profile] badlydrawnjeff.livejournal.com 2014-02-23 08:29 pm (UTC)(link)
Those are my noted problems, none of which have much evidence to support it being a Verizon problem, only that I have had some issues and I use Verizon.