Customer service reps do not know every angle of operations, especially complex ones like ISP services. It's not expected, and it's not reasonable to expect.
Well, the reality is that the "known answer" is probably not true. And then you have some know-it-all badgering you, so you give them a different answer to shut them up. If the CS rep still has a job, I'm sure s/he was retrained on the matter.
Those are my noted problems, none of which have much evidence to support it being a Verizon problem, only that I have had some issues and I use Verizon.
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"I can see the traceroutes on my end" is not evidence, either.
Customer service talking about something it has no information on isn't either.
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How do you know CS has no knowledge of it? If it's company policy, they would probably know.
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Asked and answered, situations like the Comcast/Bittorrent one works.
How do you know CS has no knowledge of it? If it's company policy, they would probably know.
No, they wouldn't, and if they did, you're now alleging a massive conspiracy where no Verizon CS agent has ever not toed the company line.
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Why wouldn't Verizon employees wouldn't know Verizon company policy? There's no need for a conspiracy here.
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