Comcast-Time Warner Merger

[hardblue.livejournal.com]

Yeah, but some of us like Internet porn.

Comments

[badlydrawnjeff.livejournal.com]

Customer service reps do not know every angle of operations, especially complex ones like ISP services. It's not expected, and it's not reasonable to expect.

[lafinjack.livejournal.com]

It's a simple answer to a simple customer question. Why would they waste CS hours on a known answer?

[badlydrawnjeff.livejournal.com]

Well, the reality is that the "known answer" is probably not true. And then you have some know-it-all badgering you, so you give them a different answer to shut them up. If the CS rep still has a job, I'm sure s/he was retrained on the matter.

[lafinjack.livejournal.com]

But if it's company policy, with no conspiracy, it would require no lying, no badgering, no retraining, no wasted CS hours.

[badlydrawnjeff.livejournal.com]

True. But we can be pretty confident, given the lack of defections, lack of real problems, etc, that this is not company policy.

[lafinjack.livejournal.com]

Except for the noted problems with Netflix, Spotify, and Youtube.

[badlydrawnjeff.livejournal.com]

Those are my noted problems, none of which have much evidence to support it being a Verizon problem, only that I have had some issues and I use Verizon.